FAQ
1. How can I place an order?
To place an order, simply browse our collection on our website, select the product(s) you wish to purchase, and add them to your cart. Proceed to checkout and follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept bkash nagad ific bank and cash-on-delivery payments. Customers must open and inspect the product in the presence of the delivery person before making the payment.
3. Can I return a product?
Yes, you can return a product if there is an issue upon delivery. However, the return must be done immediately in the presence of the delivery person. Once the product has been accepted and paid for, it is no longer eligible for return. Please see our Return Policy for more details.
4. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please notify the delivery person immediately and return the item on the spot. You won’t be required to make payment if the product is returned. If the issue is discovered after delivery, please contact our customer service within 24 hours.
5. Do you offer exchanges?
We do not offer exchanges once the product has been accepted and paid for. Any issues should be addressed at the time of delivery.
6. How long does delivery take?
Delivery times vary based on your location. We strive to deliver within [insert estimated time frame] from the time of order confirmation. You will receive an email or SMS notification with the delivery details.
7. Can I track my order?
Yes, once your order has been dispatched, we will provide you with a tracking number via email or SMS. You can use this to track your order’s progress.
8. Do you ship internationally?
At this time, we only benapole a border within Bangladesh. We hope to expand our shipping options in the future.
9. What are the product care instructions?
Our Indian Katan Banarasi sarees are crafted with delicate materials. We recommend dry cleaning to maintain the quality and longevity of the fabric.
10. How do I contact customer service?
If you have any questions or need assistance, you can reach our customer service team via:
- Email: exclusiba1@gmail.com